Shipping & Exchanges

Shipping Information

The Fluff Shop is a one corgi operation (+corgmom) based out of Toronto, Canada. We try our best to keep the shipping rates as low as possible.

We ship once a week - on Fridays. If you place your order before Friday (Canadian time), your order will ship on Friday. 

Paper Goods (stickers, cards, etc are shipped usually within 2 days of purchase).

Note: Prices are listed in US dollars. Customs and duty charges are not the responsibility of The Fluff Shop. Please check with your local postal office to determine the if you will be charged for customs and/or duty.

Canada and US

Paper Goods: If you are only buying paper goods (cards, stickers, and prints), flat shipping rate is only $2 per order. This does not come with tracking information and takes between between 7-10 business days to arrive.

Packages: For all other products, there is a flat shipping rate of $7 per order. This allows all our packages to come with tracking information. Your package should arrive within 4-7 business days. Please allow 2-3 days for package processing (aka, literally Tibby's mom folding and packing). 

International (Outside of Canada & US)

It's really expensive to ship internationally from Canada, so at this time, we only offer shipping for paper goods internationally.

There is a flat shipping rate of only $3 per order.

This does not come with tracking information and takes between between 10-20 business days to arrive.

UK And Australia

We've recently added UK and Australian shipping which is because so many of you requested it! Because it is so expensive, it is $25 to ship to UK, and $30 to Australia. Both come with a tracking number, and can take up to 15-20 business days to arrive (but usually less - our experience is around 10 days).

Easy Returns & Exchanges

Not the right product for you? No problem! We accept returns on most of our products*.

Please contact us before initiating any return of items at Returns must be initiated within 14 days of delivery. The buyer is responsible for paying for the shipping back to The Fluff Shop. The item must be in an unused, brand new condition, or The Fluff Shop reserves the right to charge you for the item.  

*With The Exception of Made To Order/Handmade Items, because they are made custom for you (like pillows), and cannot be resold. In the event they are defective, please email us and we will try our best to resolve the problem <3!